Chinese-speaking Customer Service Representative

Chinese Customer Service Representative (Mexico City)

$1,500 USD / Month Fixed Contracted Pay

How to Apply :

FOLLOW THESE INSTRUCTIONS CAREFULLY OR YOUR APPLICATION

WILL NOT BE CONSIDERED

1.    Apply through LinkedIn

2.    Email your CV / resume ( in English only ) through Indeed / LinkedIn and directly to rodrigo@MiracleSurrogacy.com

3.    Include a cover letter or an email / message answering these 3 questions in English :

A.   What is your perspective on our business model and services provided?

B.   Why do you feel you would be a good fit for this opportunity?

C.    What is your experience working with the LGBT community?

Also, please share your Chinese language accreditation

We will conduct an initial screening and if there is any further interest, we will schedule a video conference to chat further.

Available Position :

Customer Service Representative : position available in Mexico City (partly remote (75%), and partly working from our office in Polanco (25%)) with a rapidly growing, LGBT-owned, international fertility consulting agency, specializing in surrogacy for gay clients. MIRACLE Surrogacy, based in Miami, Florida is the premier international surrogacy agency connecting intended parents around the world with its partner fertility clinics located in Mexico, helping LGBT clients who want to create or expand their families through assisted reproductive technology, with egg donors and surrogates.

Days / Hours :

Flexible Schedule, 5 full days per week Monday through Friday plus a half day on Saturday, with Sunday off. Approximately 44 hours; working partly from home (75%) and partly from our office (25%)

Responsibilities :

This is a Customer Service Representative. We are seeking a drug-free, smoke-free team member who will provide outstanding customer service to our clients around the world, who will keep our clients informed about the medical progress of their surrogacy programs, answering 30-50 emails per day, conducting many video calls and phone calls with clients in English, updating databases with notes in English.  Many calls will also be required to coordinate medical procedures at our partner fertility clinics.

Training :

The selected candidate will be trained by our staff and other team members at our various offices. The training is paid for and requires some travel between CDMX and CANCUN and our corporate office in Miami (paid by the company) and is approximately 20 days.

Requirements :

• Must : be Fully bilingual in Chinese and Spanish at the BILINGUAL level, both in writing / speaking (fully bilingual level).  Written Chinese must be perfect.
• Must : be able to relate to LGBT nuances / customer needs
• Must : have a completely free / open schedule that will not interfere with duties of the position.
• Must : be a quick learner. Must be able to learn about all the programs we offer and nearly 50 FAQs and how to answer those FAQs.
• Must : be extremely focused, well organized, and very attention-to-detail oriented.
• Must : be able to very quickly answer 30-50 emails per day, very professionally, and accurately (about our programs), and also must be able to follow up with customers to quickly resolve issues related to their surrogacy programs.
• Must : be able to conduct video calls and phone calls in Chinese .
• Must : be able to easily travel with no restrictions (travel to CDMX, Cancun, Miami).
• Must : be professional and customer-focused.
• Must : drug test required
• Must : Smoking is not permitted anywhere on the premises of our company or in the presence of clients or other team members.
• Must : Friendly, cheerful, bubbly demeanor at all times
• Must be a quick learner and can retain information (reading comprehension must be outstanding)
• Preferred : to have a valid passport and U.S. visa (if not, we may still consider you).
• Preferred : to own a car
• Preferred : Ability to work with Word, Excel (Airtable, Slack, Fresh Desk experience is a plus)

Benefits and Hours :

No medical insurance coverage provided