| SaaS | Real Estate |
Job Title : Customer Service Representative
Salary : $23000 - $24000 MXN
About the Role :
We are looking for a proactive and customer-focused Customer Service Representative based in Mexico to join our international team. In this role, you will support client with account-related inquiries, product usage, and general troubleshooting.
Responsibilities :
- Handle incoming inquiries via email, chat, and phone
- Provide timely and professional responses to customer issues
- Educate users on Roomvu’s platform features and functionality
- Troubleshoot technical issues and escalate complex cases
- Collaborate with internal teams to ensure customer success
- Maintain accurate documentation of interactions and resolutions
Requirements :
1+ year of customer service experience (online support preferred)Strong communication and problem-solving skillsAbility to work independently and manage tasks effectivelyReliable internet connection and home office setup.What we offer :
We have over 30 active contractors in Mexico. Cancun retreats every year.Opportunity for professional growth and advancement within the company.Comprehensive training and onboarding program.Warm leads are provided, allowing you to focus solely on closing deals.A dynamic and supportive team environment.Be Part of the FutureAbout Us :
At Roomvu, we’re reimagining one of the oldest and most traditional industries—real estate—by bringing cutting-edge innovation and AI to the forefront of marketing. Our mission is to empower real estate agents by making scalable, hyper-local, and effective social media marketing accessible to all, not just the elite.
We are the Content Factory for Realtors—fully automating content creation, branding, publishing, and advertising using artificial intelligence. Our tech not only identifies trending topics, but also creates personalized, agent-branded videos and distributes them to the right audience. From Vancouver and Toronto to Miami, New York, Los Angeles, and beyond, we serve 350,000+ agents with content that is always timely, relevant, and credible—because we integrate directly with major real estate boards.Why Join Roomvu?
We’re Disruptive by Design :
We love shaking things up. In a centuries-old industry that’s been slow to evolve, we’re driving change by making AI-powered, social media-marketing simple and scalable for every agent.We develop futuristic tools like AI Cloning, helping realtors multiply their visibility and impactWe’re constantly experimenting, testing, and iterating—because innovation is our comfort zoneWe believe in democratizing marketing—giving everyone the tools to compete, no matter their budget or tech skillsOur Culture Is What Sets Us Apart :
We’re more than a company—we’re a tight-knit, high-energy team that thrives on collaboration, creativity, and shared wins.We celebrate continuous success and milestones—big and smallWe host foosball tournaments to keep the energy flowingOwnership is in Our DNA :
We believe that everyone here has the power to lead, drive, and grow :We foster a true start-up culture where your contributions matter—and are visibleWhether it's launching a new initiative or solving a new challenge, you can take the wheelWe honor and recognize ownership mentality in everything we doWe offer the runway for growth and the space to explore new ideas and rolesWe Grow Together :
You won’t just grow your resume here—you’ll grow your skills, your confidence, and your career :Get recognized with weekly and monthly team shoutoutsWork closely with leadership and peers to learn, improve, and elevate each otherAccess development opportunities to keep moving forward, wherever your goals take you.Our Core Values :
Ownership – Take initiative. Be accountable. Make an impact.Openness – Communicate honestly and respectfully—always.Growth – For our clients, for the company, and for ourselves.Innovation – Don’t settle. Challenge the norm. Build what’s next.Team Spirit – Win together. Help each other. Have fun along the way.At Roomvu, you’re not just part of a company—you’re part of a movement. We’re disrupting an industry, building bold tech, and creating a workplace where you’re supported, celebrated, and inspired to grow.
If you’re passionate, curious, and ready to make an impact—we’d love to meet you.