Lead Technical Support Engineer

What's the role?

We are seeking a Lead Technical Support Engineer with experience in mobile application development, who thrives at the intersection of technical expertise and customer success.In this critical role, you'll be the go-to technical advisor for our customers—ensuring they extract maximum value from HERE's industry-leading location products and services across the entire lifecycle : from evaluation to production to ongoing optimization.This is more than a support role—it's about partnership, strategy, and advocacy.

You'll work cross-functionally with product, engineering, and sales to champion customer success and deliver high-impact technical solutions.Be the Trusted ExpertAct as the primary technical point of contact for strategic customers.Diagnose, troubleshoot, and resolve complex software issues across HERE's platform.Lead root cause analysis and drive permanent resolution with timely, executive-level visibility.Collaborate with product and engineering teams to align on technical solutions and critical issue escalations.Empower Our CustomersConduct technical training sessions and knowledge-sharing workshops.Guide customers through implementation, integration, and feature adoption.Translate business needs into technical requirements and influence product roadmaps.Collaborate and ElevateWork closely with sales teams to support RFQs and technical evaluations.Gather and share customer insights with internal stakeholders to drive continuous improvement in product and service delivery.Actively contribute to HERE's technical communities and represent HERE in industry discussions, blogs, and whitepapers.Drive Innovation and ImprovementLead continuous improvement initiatives that enhance customer outcomes.Provide feedback to Product Management and Engineering on usability and supportability enhancements.Contribute to shaping our support processes, knowledge base, and support tooling.Who are you?

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or a related technical field.5+ years of hands-on experience in technical roles, with at least 2 years in a customer-facing capacity such as pre-sales engineering, technical consulting, or support.Proven ability to work cross-functionally and collaboratively with technical teams, customers, and stakeholders.Your StrengthsMobile app development experience using Flutter, Android SDK, Swift, or React / Redux.Troubleshoot and resolve complex SDK-related issues while collaborating with Engineering team.Strong communicator who can translate complex technical concepts into clear, actionable insights.Industry & Technical Experience That Stands OutBackground in high-tech B2B or B2B2C environments, especially in geospatial or location-based services.Strong understanding of mapping technologies : geocoding, navigation, GPS, routing, positioning, traffic, and tile rendering.Front-end development expertise with HTML5, CSS3, and responsive design frameworks (LESS / SASS).

Web and service development skills in Java and / or Demonstrated success in building and maintaining effective cross-team partnerships.Key CompetenciesExcellent interpersonal and communication skills across all organizational levels.Skilled in active listening, negotiation, and conflict resolution.Analytical mindset with a knack for solving problems under pressure.Fluent in English—both written and spoken.HERE is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.Who are we?

If you've ever checked in on social media, tracked a delivery, or used in-car navigation—you've probably usedHERE Technologieswithout even knowing it.

Our location technology powers millions of daily experiences around the world—from smartphones to drones, vehicles to logistics platforms.AtHERE, we build real-time mapping and location services that drive smarter decisions and better outcomes—for individuals, businesses, and entire cities.We turn data from devices, vehicles, infrastructure, and more into actionable intelligence.

Our solutions help move goods efficiently, guide autonomous vehicles, plan smarter cities, and even save lives in emergency response situations.We're not just shaping maps—we're shaping the future.Why Work at HERE?

Real-World Impact : Our technology is used globally in vehicles, mobile apps, and critical logistics systems.Innovation at Scale : We're helping the world's biggest automotive and tech brands power next-generation navigation, smart mobility, and autonomous driving.Diverse Applications : From smart city planning to real-time traffic solutions, your work will support safer, more efficient lives around the globe.Global Presence : With operations in over 200 countries and regions, we offer a truly international environment and impact.At HERE we take it upon ourselves to be the change we wish to see.

We create solutions that fuel innovation, provide opportunity and foster inclusion to improve people's lives.

If you are inspired by an open world and driven to create positive change, join us.

Learn more about us on our YouTube Channel.Find out more by going to HERE360 Blog