Site Reliability Engineer (Middle) ID38916

Overview

Site Reliability Engineer (Middle) ID38916 — AgileEngine

Join to apply for the Site Reliability Engineer (Middle) ID38916 role at AgileEngine.

Responsibilities

• Shift : Monday – Thursday 8AM – 7PM PST (11AM – 10PM EST) with rotating on-call.
• Manage alerts daily, check systems, and escalate issues as needed.
• Be part of a team that provides 24×7 on-call support for critical SaaS events.
• Be available in case of emergencies when team members are not available or need help.
• Document issues and remediation steps.
• Proactively create appropriate monitors in the EKS / K8S ecosystem.
• Deploy to EKS / K8s cluster using Terraform and Helm.
• Learn and maintain existing infrastructure running under Docker Swarm.
• Improve existing infrastructure health by implementing checks and scripts to correct known issues.
• Maintain and develop deployment code.
• Automate manual tasks.
• Implement / integrate new technologies in our Cloud Infrastructure.
• Collaborate with other teams and departments to provide the highest level of support and assistance.
• Apply a real customer focus when planning deployments / updates, having the customer in the forefront of the mind, and considering the impact on them before making changes.
• Work closely with Support, Customer Success, Migration, and Professional Services teams to provide the best-in-class SaaS service to customers.
• Perform RCA and take necessary corrective actions to prevent recurrence of issues.
• Create and assign alert-related actions to the appropriate team after the investigation.
• Handle support requests for environment-specific actions.
• Identify and provide automation requirements to improve RCA.

Qualifications

Benefits

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