Senior Technical Support Engineer

Join Vonage and help us innovate cloud communications for businesses worldwideVonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning.

We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our companyWhy this role matters?

As a Technical Support Engineer at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our APIs.

The ideal candidate will have experience supporting APIs or SDKs, or of software development.

You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW.......

What you will do?

Investigate, troubleshoot, diagnose and resolve technical issues related to our Messaging APIsCommunicate effectively (both verbal and written) with our customers and internal stakeholdersProblem solve, have a natural curiosity and demonstrate the ability to learn rapidlyCapture knowledge, for customers who prefer solving their own issues without having to contact supportWhat you must haveBachelor's Degree in Computer Science, or equivalent field5+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectorsExperience with Messaging technologies : e.g. SMS, SMPP, GSM, MMS, Whatsapp, etcExperience supporting or integrating APIs and / or SDKsStrong communication skills - written and verbalAny of the following are a plus : Experience with developer tools and languages (Python, Ruby, Node / Javascript, Java, PHP)Troubleshooting Applications : e.g. Kibana (Elastic Search)Linux / Unix operating systemsExperience building and / or troubleshooting iOS, Android or Javascript SDKs and / or applicationsWhat is in it for you?

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note : The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list.

Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.There's no perfect candidate.

You don't need all the preferred qualifications to make a valuable impact on our team.

Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice.Who we are : Vonage is a global cloud communications leader.

And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs.

Ready to innovate?

Then join us today.Note : The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list.

Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.