Advanced Technical Support Engineer - Windows

Advanced Technical Support Engineer - Windows1 week ago Be among the first 25 applicantsOur client is looking for a Windows Escalation Engineer to join their growing team.Responsibilities : Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.Analyze and isolate complex problems into a reproduction of the issueAble to explain complex technical issues to non-technical peopleCollaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.RequirementsIn-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.).

Experience with network analysis (VPNs, proxies, etc using Wireshark / Fiddler)Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issuesExcellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.Ability to work independently and as part of a team in a fast-paced environmentFluent in English.Nice to have : Experience with Windows internals (COM, RPC, drivers).

Knowledge of networking protocols.Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.Kusto / KQL knowledge for telemetry analysisBenefitsSalary Range : $4000-$6000 USD / monthSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Sur LATAM by 2xGet notified about new Technical Support Engineer jobs in Mexico City, Mexico.Technical Support / Customer Success Engineer (Remote)Technical Support Engineer (Remote | Mexico Only)Technical Support Engineer (Remote | Mexico Only)Mexico City Metropolitan Area 1 month agoMexico City Metropolitan Area 1 month agoWe're unlocking community knowledge in a new way.

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