Senior Technical Support Specialist

Embark on a career as a Technical Support Engineer with a leading organization in security technology.

Your role will be pivotal in ensuring seamless operations and resolving technical issues for clients worldwide.Your key responsibilities will include : Responding to and following up on technical support tickets in a timely manner.Providing direct assistance to clients to identify and resolve IT issues, fostering strong relationships through excellent customer service.Accessing client systems remotely for diagnostics and troubleshooting hardware, network, and software incidents.Installing and configuring hardware, software, and networks, ensuring optimal performance and efficiency.Traveling to client offices or server locations when required, demonstrating adaptability and a solutions-focused mindset.To succeed in this role, you will require : A professional degree in Engineering (Electrical, Electronics, Communications, IT, or related fields) and at least 2+ years of experience in technical support or the technology and security sector.We value candidates who are driven, proactive, and passionate about delivering exceptional results.

If you're ready to take your career to the next level and join a dynamic team that's shaping the future of security, we invite you to apply.This is a unique opportunity to develop your skills, grow as a professional, and contribute to a global organization that's dedicated to innovation and excellence.