Human Resources Manager

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion. Working Model : Hybrid – 3 days in the office per week Required English Proficiency Level : C1, please share your resume in english Location : Tecnoparque - Azcapotzalco - Ciudad de Mexico HR Manager Required qualifications :

• Years of Experience : 12 – 14 years
• University Management Degree in HR specialization
• Project management experience preferred
• Proficiency in MS Office, Excel (i.e. pivot tables, vlookup) and Powerpoint
• Strong written and verbal communications skills at all levels (internal and external)
• Good negotiation and conflict management skills
• Ability to assess issues, define causes, and prioritize / execute solutions using problem solving and analytical skills
• Service Operations and Delivery Expertise – ability to use process models and frameworks available within the company and externally to drive quality of service in service delivery. Overview :
• Manages the day-to-day operational activities of HR Operations team and associated resources which may be in remote and / or virtual locations.
• Delegates appropriately and effectively to specialist resources to ensure optimum operational and delivery capability.
• Acts as focal point for service level agreement management, key performance indicators, reporting, and escalation point for problem resolution for designated areas.
• Champions service delivery best practices, manages operational and performance reviews and processes in line with Service Delivery governance guidance.
• Manages and meets monthly reporting requirements and manages internal control processes.
• Effective, efficient resolution of service problems / issues, leveraging internal / external resources.
• Manages effective communications to include relationship building and networking (internal and external)
• Creates an environment to achieve high levels of team and employee motivation and satisfaction through effective team communications.
• Manages staffing requirements, interviews and hiring.
• Advises team as required with support, knowledge sharing and as the escalation point for problem resolution.
• Ability to handle confidential and sensitive information with discretion.
• Demonstrates the ability to communicate information clearly and effectively both verbally and in writing at all levels, both formally and informally.
• Acts quickly in response to customer problems, takes ownership and sees them through to satisfactory conclusion and closure.
• Strong Teamwork & Collaboration - displays enthusiasm and contributes to an effective team environment, demonstrates willingness to work cooperatively with others.
• Good Results Focus - has the drive and determination to achieve objectives, overcoming obstacles to deliver results. What we offer : Life insurance Major Medical Expenses Insurance (extends to spouse and children under 25 years of age, if applicable). Minor Medical Expense Insurance. Savings Fund 13% (up to MXN $4,400 monthly) Food vouchers 10% (up to MXN $3,400 monthly) 30 days bonus 12 days of vacation in the first year, increasing by 2 as dictated by law. For latest updates, follow our page :