Senior Site Reliability Engineer

About the team

The Touring and Connections (TCE) EngOps team drives reliability, scalability, and operational excellence across our engineering platforms. We partner with product, infrastructure, and development teams to ensure systems are performant, observable, secure, and cost‑efficient.

This team resides within the Touring & Connections organization, which develops consumer‑facing features that are central to Zillow’s growth strategy. The development teams we support are responsible for :

• Real‑time Tours (RTT) : delivering seamless touring experiences across mobile and web, eliminating the back‑and‑forth of scheduling and giving home shoppers the transparent, efficient experience they expect.
• Zillow In‑App Messaging (ZIM) : enabling direct, real‑time communication between shoppers and agents, making interactions faster, more convenient, and more engaging.
• Agent–buyer connections : helping match buyers with the best possible agent, ensuring they get trusted guidance and expertise as they navigate the market.

EngOps supports Zillow development teams in delivering quality, reliable software quickly and confidently. We combine technical program management (TPM), software quality engineering (SQE), and site reliability engineering (SRE) to drive shift‑left practices, improve automation and observability, and reduce operational friction. Our work enables teams to build secure, resilient systems that are dependable and meet customer expectations.

About the role

As a Senior Site Reliability Engineer joining TCE EngOps, you will design, build, and operate the systems and tooling that ensure the availability and reliability of critical services. You’ll lead initiatives in observability, incident management, infrastructure automation, and performance optimization. In this role, you’ll collaborate closely with development teams, promote SRE best practices, and mentor peers to strengthen reliability culture across the organization.

You will participate in an L3 on‑call rotation, driving rapid recovery during incidents and championing systemic improvements afterward. You’ll also explore and apply emerging technologies, including AI‑driven practices and tooling, to continuously improve reliability, automation, and developer experience. This position emphasizes both hands‑on engineering and coaching / enablement, helping uplift the reliability capabilities of the broader engineering organization.

Responsibilities

This role has been categorized as a Remote position. U.S. employees may live in any of the 50 United States, with limited exceptions.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

Get to know us

Zillow is reimagining real estate to make it easier to unlock life’s next chapter. As the most‑visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first‑class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you’re in, you will play a critical role in making this vision a reality.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

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