Manager, Site Reliability Engineer

Overview

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group offers a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s E-commerce Team has an exciting full-time opportunity for a Senior Site Reliability Engineer reporting to the Senior Manager, Site Reliability Engineer.

Position Summary

Manager, Site Reliability Engineer will lead the SRE team in support of the Royal Caribbean website (approximately $183M gross revenue in 2021) using application and user performance data to guide informed decision making. The Lead SRE will use site performance metrics collected by various sources and tools to support the following tasks : initial triage of critical production incidents, analysis of bugs, implementing best practices in site reliability engineering, optimizing infrastructure, and ensuring seamless collaboration between internal teams and external service providers, among other operational initiatives.

Responsibilities

• Critical Incident Support : Review ticket analysis and approve closure of tickets / incidents. Understand architecture of the Royal website and escalate incidents as needed to the appropriate team for further triage. Synthesize and communicate incident details to the production team and stakeholders, including executive level stakeholders. Review postmortem / RCA documents and follow up.
• Collaboration with Cross-Functional Teams : Ensure all team members are informed about relevant updates and changes that may affect the website.

Qualifications, Knowledge and Skills

Experience

Skills and Abilities

Education

Certifications

Power Skills

Note : We know there’s a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions. Thank you for your interest in Royal Caribbean Group. We hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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