Senior Site Reliability Engineer

About The Team The Touring and Connections (TCE) EngOps team drives reliability, scalability, and operational excellence across our engineering platforms. We partner with product, infrastructure, and development teams to ensure systems are performant, observable, secure, and cost‑efficient. This team resides within the Touring & Connections organization, which develops consumer‑facing features that are central to Zillow’s growth strategy. The development teams we support are responsible for Real‑time Tours (RTT), Zillow In‑App Messaging (ZIM), and agent–buyer connections. EngOps supports Zillow development teams in delivering quality, reliable software quickly and confidently.

About The Role As a Senior Site Reliability Engineer joining TCE EngOps, you will design, build, and operate the systems and tooling that ensure the availability and reliability of critical services. You’ll lead initiatives in observability, incident management, infrastructure automation, and performance optimization. In this role, you’ll collaborate closely with development teams, promote SRE best practices, and mentor peers to strengthen reliability culture across the organization.

You will participate in an L3 on‑call rotation, drive rapid recovery during incidents, and champion systemic improvements afterward. You’ll explore and apply emerging technologies, including AI‑driven practices and tooling, to continuously improve reliability, automation, and developer experience. This position emphasizes both hands‑on engineering and coaching / enablement, helping uplift the reliability capabilities of the broader engineering organization.

Responsibilities

• Own the reliability, scalability, and performance of production services.
• Define and implement SLOs / SLAs, error budgets, and capacity planning.
• Design and evolve monitoring, alerting, and observability dashboards with tools such as Prometheus, Grafana, and Datadog.
• Participate in incident response, blameless postmortems, chaos testing, and systemic remediation.
• Drive safe release practices, including canary and blue‑green deployments, rollback automation, and CI / CD improvements.
• Enable performance and load testing tooling to validate scalability and efficiency.
• Apply cost optimization strategies to improve cloud spend efficiency.
• Build and manage Infrastructure as Code with Terraform.
• Operate and scale containerized services with Docker and Kubernetes.
• Automate workflows and tooling using Python, Go, and Bash.
• Implement cloud best practices in AWS (EC2, VPC, IAM, S3, Route 53).
• Promote shift‑left reliability practices through pre‑launch reviews, CI quality gates, and risk identification.
• Mentor, coach, and embed with engineering teams to share SRE practices and build reliability maturity.

Qualifications

This is a remote position. U.S. employees may live in any of the 50 United States, with limited exceptions.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on experience, performance, and location.

Zillow is reimagining real estate to make it easier to unlock life’s next chapter. As the most‑visited real estate website in the United States, Zillow® and its affiliates help people find and win their home through digital solutions, first‑class partners, and easier buying, selling, financing and renting experiences. Our culture promotes innovation, an inclusive work environment, and a commitment to equity and belonging.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

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