Site Reliability Engineer

Overview

Publicis Sapient is a leading digital transformation partner helping organizations reimagine their future in a digitally enabled world. We combine a start-up mindset with modern methods and deep industry expertise to deliver value through strategy, consulting, customer experience, agile engineering and problem-solving creativity. With over 20,000 professionals across 53 global offices, we bring together technology, data science, and human insight to design and build products and services that people value. We are committed to helping people thrive in the brave pursuit of next and to leading change in our clients and in the market.

About the client

Our client is a global B2B leader in electrical products, solutions, and services , operating across 170+ companies worldwide. They are undergoing a multi-year digital transformation to deliver a seamless omnichannel experience by modernizing platforms, scaling operations, and integrating data and AI to enhance customer engagement. This role supports a major platform engineering initiative , part of a transitional modernization bridge evolving into a unified digital ecosystem .

Role

Senior Site Reliability Engineer , a pivotal role in a strategic modernization initiative to migrate a legacy platform to cloud-based infrastructure. You will join the Digital Factory team responsible for maintaining and evolving the performance, observability, and reliability of the client\'s digital products. This position is 70% focused on monitoring, debugging, and incident resolution using tools like Dynatrace , and 30% on DevOps activities, such as maintaining and optimizing CI / CD pipelines . You\'ll collaborate with cross-regional teams in Dallas, Europe, and India , ensuring high availability and operational continuity. Candidates must be comfortable working in rotational support shifts and should expect to travel to Costa Rica once per quarter for PI Planning (costs covered by the client).

Your Impact

• Maintain the reliability and uptime of cloud-native applications during a major digital platform transition
• Lead the implementation of robust monitoring using Dynatrace to detect and resolve performance bottlenecks
• Support CI / CD pipelines and ensure seamless delivery processes across staging and production environments
• Participate in the rotational on-call support model to ensure 18–19 hours of coverage across global time zones
• Collaborate with global engineering, DevOps, and product teams to troubleshoot, resolve incidents, and improve system resiliency
• Drive continuous improvement of observability, automation, and incident management practices
• Actively contribute to the onboarding and stability of 11+ business units transitioning to the cloud

Your Skills & Experience

Set Yourself Apart With

A Tip from the Hiring Manager

“This is a role for those who thrive in complex environments and know how to keep systems resilient during constant change. If you love solving puzzles at scale, this is your playground.”

Benefits of Working with PS

Inclusive Culture & Growth

Compensation & Flexibility

Equal Opportunity

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hiring@publicis.sapient.com

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Site Reliability Engineering (SRE) Pleno

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