Automotive Service Technician (PostSales)

Automotive Service Technician (PostSales)

Job Description : We are seeking an Automotive Service Technician who will be responsible for complex diagnostics, “right and first time” repairs and technical information exchange reporting, ensuring efficient times and customer satisfaction in the service. Working Location : Monterrey - México (onsite)

Responsibilities

• Review and apply technical bulletins (Technical Journal) in repairs.
• Diagnose and repair disabled vehicles, ensuring quality and speed.
• Follow up and close reports on the Technical Information Exchange platform.
• Serve customers at any time, offering a professional and cordial service.
• Record information and manage processes in the distributor administration system (Dealer Management System).
• Prepare warranty reports in accordance with brand policies.
• Promote additional sales of services and follow up with customers after their visit to the workshop.
• Maintain order and cleanliness in the workshop by applying the 5S methodology.
• Make technical decisions such as replacing warranty parts and defining diagnostic actions.
• Contribute to the achievement of area indicators :

Qualifications

About Us

GP Strategies Corporation is a leading talent transformation provider. We deliver learning and development solutions to help organizations transform through their people. GP Strategies is committed to equal opportunity and prohibits discrimination based on race, color, religion, sex, national origin, age, veteran status, disability, or any other federally protected class.

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