Urgente : Supervising Lead Collections...

Lead Collections Specialist

The primary responsibility of the Lead Collections Specialist is to supervise and support a team of collections specialists in meeting departmental goals.

This role involves developing and implementing strategies to improve collection rates and reduce delinquency. Additionally, the Lead Collections Specialist will handle escalated collection accounts and negotiate payment arrangements with clients.

Key performance indicators for this role include preparing and analyzing collection reports and performance metrics. The Lead Collections Specialist will also work closely with other departments to resolve billing disputes and recommend process improvements and system enhancements to optimize efficiency.

Qualifications for this role include a college degree in Accounting or Business, 2+ years of experience in a supervisory role for Accounts Receivable or Customer Service, fluency in English, knowledge of pay apps and AIA forms, and proficiency in MS Teams, MS Word, MS Excel, and MS Outlook.