Senior Technical Support Specialist

About this roleWe are looking for a skilled problem solver to provide high-quality technical support to end-users.Key responsibilities : Provide first-level technical support via phone, email, or chat to address end-user requests.Diagnose and troubleshoot desktop application issues, escalating complex or high-priority problems to the appropriate support groups.Resolve incidents in line with service level agreements (SLAs) and follow up with users to provide status updates.We value collaboration, communication, respect, excellence, and teamwork as essential to success.We offer great work environment, private medical insurance, celebrations, special discounts, entertainment area, modern work spaces, and opportunities for growth and development.