Unified Communications Technical Analyst

Engineer - Unified Communications Technical Analyst :

As a Unified Communications Technical Analyst at Cummins, you will be responsible for designing, configuring, and supporting communication and collaboration systems across the enterprise. Your work will span technical solution design, system support, usage optimization, and strategic evaluation of platforms like Zoom Workplace, Microsoft Teams, SharePoint, and Outlook. This role bridges infrastructure and application expertise with a deep understanding of digital workplace platforms to ensure highly available, secure, and efficient communication systems for our global

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We are looking for a talented E ngineer - Unified Communications Technical Analyst to join our team specializing in Information Technology for our CUMMINS in Cienega de Flores, N.L.

Job Summary :

As a Unified Communications Technical Analyst at Cummins, you will be responsible for designing, configuring, and supporting communication and collaboration systems across the enterprise. Your work will span technical solution design, system support, usage optimization, and strategic evaluation of platforms like Zoom Workplace, Microsoft Teams, SharePoint, and Outlook. This role bridges infrastructure and application expertise with a deep understanding of digital workplace platforms to ensure highly available, secure, and efficient communication systems for our global workforce.

Key Responsibilities :

• Provide technical analysis, configuration, and support in the administration of Unified Communications and Collaboration systems in digital workplace platforms.
• Translate business and user requirements into robust technical solutions in alignment with Cummins IT architecture standards.
• Design and deliver detailed infrastructure / application specifications, workflows, and solution models.
• Collaborate with infrastructure teams and external service providers to ensure smooth implementation and maintenance of communication platforms.
• Serve as an escalation point for complex technical issues, for moderate to difficult problems and create self-help documentation and training materials for end users
• Administer, configure, optimize and perform ongoing assessments of our strategic direction on platforms comparison such as Microsoft 365 (Teams, SharePoint, Outlook), Zoom Workplace (Phone, Rooms, Webinars), and telephony infrastructure.
• Develop and maintain technical documentation, runbooks, and user-facing support materials.
• Evaluate new features, conduct pilot testing, and propose integration of emerging communication technologies.
• Implement governance and compliance policies, ensuring alignment with security and privacy regulations.
• Lead the analysis of system usage data to identify trends, produce reports, and recommend enhancements.
• Lead or contribute to monitoring and alerting setup to proactively manage service availability and user experience.
• Qualifications and Competencies

Education, Licenses, Certifications :

Experience :

Core Competencies :