Operations Analyst

About Us

We are the talent management experts. We craft solutions that screen, select, develop, and engage talent worldwide. By uniting the leading psychologists, data scientists, developers, and HR consultants, we bring the power of psychology and technology together so you can make the best data-driven people decisions. With more than 30 million assessments delivered each year in more than 50 languages, we help clients discover organizational brilliance.

Life at Our Company

We walk our talk, and passion fuels what we do.

We are technology nerds and people people, who are energized by innovation and collaboration winning together as a team of 650+ colleagues by uniting the leading talent experts across the globe.

Our mission is to help people meet their potential. In striving for this mission, we are daring, go the extra mile, take ownership, and expect a lot from each other.

But most of all, we care deeply about our customers, and about each other.

We are humble masters , flexible experts , and human scientists .

About the Role

The purpose of the Project Coordinator role is to work closely with our science and technology teams to develop and configure the innovative solutions that our consulting team implements with our clients. The person in this role will work with an exciting cross-functional team of psychologists and software engineers to bring to life solution configurations that drive meaningful outcomes for our clients. This role is a great opportunity for a detail-oriented, hardworking, problem solver to join a talented team of high performers and immediately make a significant impact.

Responsibilities and Requirements

• Collaborate closely with our science team to determine the specifications for assessment configurations and create the solutions that we bring to market.
• Configure technology, including building assessments and reporting content with careful attention to detail to ensure that everything we build is error-free.
• Perform a variety of configuration and QA-related tasks to ensure that our assessment and reporting content is built to exacting standards at a quality level expected by our client base of large, global corporations.
• Reporting based on the assessment responses and populating with the right data, taking requirements from an Excel file and putting it on an interface. The main purpose is to create the assessment similar to data entry, proficient in Excel.
• They input the scoring and run the assessment formula written in SaaS.
• Communicate effectively with team members from many different countries and backgrounds with an open mind, inclusive mindset, and passion for great ideas no matter where they come from.
• Solve problems and improve processes as they are encountered with a constant eye towards finding better and more efficient ways to work.

Knowledge, Skills, and Experience Requirements

Detail Fanatics This role requires a strong detail orientation. People who are successful notice mistakes, check their own work, and have an uncompromising eye for quality. Noticing and correcting even very small issues before they go forward is the key to success in this role.

Hard Workers We need people who put in the discretionary effort. People who only do "good enough" are not a fit for this role. People successful in this role are passionate about doing the best they can on any task they do.

Problem Solvers This role requires critical thinkers. People who want to follow a checklist or just follow procedures will not do well. This role requires people to anticipate problems and fix them before they happen. And, when problems do arise, the person in this role should be able to work out the root cause and best remedy.

Organizers This role requires attention to many details, people, and responsibilities. The work environment is fast-paced and flexible. People who do well in this role are able to "keep things straight" and develop systems to track their work, progress, challenges, and accomplishments.

Awesome Team Members Our team works hard and plays hard. This role sits in the R&D department. The people in R&D are passionate about their work and value each other's ideas. The person in this role will enjoy having fun, joking, and laughing with team members, but also commit to the work and be passionate about how important their contribution to the team is.