Retail Director

Direct message the job poster from One&Only Palmilla

Responsibilities

• Drive revenue growth across all boutiques through effective sales strategies, upselling techniques, and personalized guest experiences.
• Monitor operating expenses, ensure adherence to budgets, and implement efficiency measures to increase profit margins.
• Prepare, review, and present sales, productivity, and inventory reports to identify opportunities and support business decisions.
• Oversee product curation, sourcing both locally and internationally to stay aligned with fashion trends and guest preferences.
• Ensure optimal stock levels across boutiques, approve purchase orders, and coordinate timely reorders and imports.
• Partner with the Marketing team to design and execute retail activations, promotions, and special events that enhance visibility and sales.
• Ensure every guest interaction reflects personalized service, aligns with luxury brand standards, and meets Forbes excellence criteria.
• Lead and organize daily boutique operations, ensuring cleanliness, visual standards, and flawless execution in line with Forbes guidelines.
• Define clear individual and collective objectives, continuously motivating staff to achieve and exceed targets.
• Deliver coaching, role plays, and workshops focused on product knowledge, service excellence, and sales skills, integrating Forbes service practices.
• Conduct regular evaluations, providing constructive feedback and recognition to drive continuous improvement.
• Manage scheduling and staffing to guarantee full coverage and efficient boutique operations.
• Develop, update, and enforce SOPs and training manuals to ensure consistency across all boutiques and compliance with Forbes standards.
• Oversee payroll, staff discipline, and adherence to HR policies, maintaining a positive and professional work environment.
• Host regular team meetings to align on objectives, share updates, and foster collaboration.
• Represent the retail division in resort-wide initiatives, meetings, and training sessions to align with overall property goals.
• Continuously identify fashion innovations, new retail practices, and guest preferences to keep boutiques competitive and attractive.
• Ensure that retail-related projects and initiatives are completed on time, within scope, and aligned with Forbes quality and service standards.

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