Front Desk Supervisor (Waldorf Astoria Riviera Maya)

Job Description

Job Number :

Front Desk Supervisor (Waldorf Astoria Riviera Maya) HOT0C11Z

Work Locations

Waldorf Astoria Riviera Maya Carretera Federal Cancun - Tulum Cancun

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in / check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

Supervise Front Desk operations during your assigned shift to a consistently high standard

Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events

Advise your shift team of any special events or VIP guests in the hotel that day

Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork

Maximize sales revenues through up-selling and marketing program

Manage guest requests, inquiries, and complaints promptly and completely

Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service

What are we looking for?

Front Office experience in the hotel, leisure, and / or retail sector

Strong commercial / business awareness and demonstration of sales capabilities

Calm, organized work ethic with the ability to prioritize and meet deadlines

Excellent supervisory, interpersonal, and communication skills

A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

A relevant supervisory / management certificate / diploma or degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.

For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.

Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.

Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand : Waldorf Astoria Hotels & Resorts

Job

Guest Services, Operations, and Front Office

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