General Manager (Hilton Tulum Riviera Maya)

Job Description - General Manager (Hilton Tulum Riviera Maya) (HOT0BLJD)

Work Locations

Hilton Tulum All Inclusive Resort Carretera de Tulum Km Chemuyil

A General Manager for Hilton All Inclusive Hotels is responsible for managing the Hilton Tulum All Inclusive team and overall targets to deliver an excellent Guest and Member experience while managing profitability and guest satisfaction measures.

What will I be doing?

As a General Manager, you will manage the Hotel Executive team and oversee overall hotel performance to ensure an exceptional Guest and Member experience. Your responsibilities include :

• Managing ongoing profitability, ensuring revenue and guest satisfaction targets are met and exceeded.
• Leading all key property issues including capital projects, customer service, and refurbishment.
• Making decisions in the best interest of the hotels and Hilton.
• Delivering achievable hotel budgets and setting strategic goals.
• Providing effective leadership to hotel team members.
• Leading business planning efforts.
• Ensuring compliance with Hilton Brand Service Standards.
• Controlling costs and sourcing revenue opportunities.
• Managing and developing the Hotel Executive team for career progression and succession planning.
• Holding regular briefings and communication meetings with the HOD team.
• Responding to audits to ensure continuous improvement.

What are we looking for?

The ideal candidate maintains a guest-focused attitude, demonstrates strong leadership, and possesses the following qualifications :

Preferred additional capabilities include general management experience in a similar quality hotel.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to mid-priced options. With nearly a century of service, Hilton is committed to providing exceptional guest experiences and fostering a remarkable workplace culture. Our vision is “to fill the earth with the light and warmth of hospitality,” and our team members are at the heart of our success.

What it is like working for Hilton?

Hilton has been recognized as the #1 World’s Best Workplace, with a diverse portfolio of brands and a commitment to inclusivity and employee well-being. We have welcomed over 3 billion guests in our history and continue to uphold our standards of excellence. Learn more about our culture and opportunities through the Hilton Careers blog and Instagram.

Hilton is committed to equal employment opportunity and provides accommodations for qualified persons with disabilities during the application process. Please contact us if you require an accommodation.

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