Customer Success Manager

Why work with us?

We are a fast-growing company that is revolutionizing the world of data in Latin America!

CIAL Dun & Bradstreet is the leading provider of business decisioning solutions and commercial data across Latin America and the Caribbean. Our solutions are designed to transform how businesses manage risk and make critical decisions about the companies they rely on.

At CIAL, we firmly believe that every team member plays a critical role towards achieving our goal of enabling businesses to thrive in any economic environment.

It’s our people, not technology, that makes what we do possible. It’s our people, not data, that turns information into insights. And it’s our people, not algorithms, that cares to help our clients make better informed decisions.

We are innovative, agile, and inspired by data – and we are looking for people that share those values to join our mission to build stronger businesses!

Join the data-revolution!

What we are looking for :

• Successful Customer Success Managers must be proactive, social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers, be curious about their needs and wants, and create strategies that grow that value they identify.
• Excellent interpersonal skills and ability to communicate and foster positive business relationships.
• Demonstrated ability with sales teams to identify customer needs and deliver differentiated solutions.
• High computer literacy, ability to learn new software, and experience delivering technology-driven solutions.
• Experience working with brand image and promoting value through customer experience.
• Technical and analytical skills required.
• Strong strategic planning and project management skills with a demonstrated ability to prioritize time and tasks quickly and effectively.
• Strong team player, self-starter, and thrives in a multi-tasking environment who can quickly adjust priorities.
• Experience with Salesforce, HubSpot, or comparable CRM.
• Experience 3-5 years.
• Bachelor’s Degree.
• English fluent.

What will you do :

What we offer :

CIAL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.

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