Customer Success Manager (B2B)

Description

At Nebius Academy Latam, we help companies in Argentina and across the region adopt Artificial Intelligence at scale with programs designed for both technical teams (AI-Assisted Programming, LLMs, Machine Learning) and business teams (AI for Managers, AI for Sales, Change Management).

Our unique value lies in operating at the intersection of technology and business : we combine a powerful learning platform with international AI experts to accelerate time-to-value in AI adoption projects.

Please submit all resumes or CV's in English.

We are seeking an experienced, hands-on Customer Success Manager with a strong background in B2B client management. This role is focused on the execution of strategies, ensuring that our clients receive exceptional support and achieve their business goals.

What you will do

• Act as the primary point of contact for B2B clients, ensuring clear communication, timely support, and proactive management of their needs.
• Coordinate guidance roles (experts, tutors, technical support, reviewers) to deliver a seamless and high-quality learning and onboarding experience.
• Collaborate with internal teams (Sales, Product, Technical Support, and Experts) to align client expectations and ensure smooth resolution of issues.
• Monitor client engagement, retention rates, and usage data to identify trends, address challenges, and optimize the customer journey.
• Organize check-ins, feedback sessions, and improvement initiatives to strengthen client relationships and drive customer success.
• Create impactful presentations, reports, and visual content with tools like Miro, Figma, Canva, Google Suite; manage multi-channel communication (Slack, WhatsApp, email).

Requirements

Nice to Have

What we can offer you

Disclosures

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