Direct message the job poster from Greymatter Innovationz
Location : LATAM (Remote)
Experience : 4–6 years
Industry : Pharmaceutical (required)
Language : Advanced English (mandatory)
Description :
We are hiring a Salesforce Marketing Cloud Operations Lead to serve as the technical expert and backend owner of our email marketing infrastructure. While this role may occasionally provide guidance to our Content Production Center (CPC) on email and journey builds, its primary focus is on backend operations within Salesforce Marketing Cloud (SFMC) – including managing automations, creating and maintaining data extensions, and ensuring seamless technical execution of campaigns.
The ideal candidate will have deep platform expertise, strong operational discipline, experience working within the pharmaceutical industry , and the ability to translate campaign requirements into scalable, automated solutions.
Qualifications
- 4–6 years of hands-on experience with Salesforce Marketing Cloud (Journey Builder, Email Studio, Automation Studio, Contact Builder).
- Previous experience in the pharmaceutical industry is required.
- Advanced proficiency in AMPscript, SQL, and SSJS for email development, data management, and automation.
- Ability to interpret campaign requirements and translate them into technical execution plans.
- Advanced English level (spoken and written) is mandatory.
Key Responsibilities
Platform Operations & Execution
Own backend operations within Salesforce Marketing Cloud, including Journey Builder, Email Studio, Automation Studio, and Contact Builder.Provide hands‑on guidance to CPC teams on how to build, configure, and QA email campaigns and customer journeys.Ensure technical accuracy and consistency across campaign builds, including audience targeting, personalization, and automation logic.Technical Oversight & Enablement
Act as the subject matter expert for SFMC capabilities, best practices, and platform governance.Review campaign briefs and BRDs to ensure technical feasibility and alignment with platform capabilities.Troubleshoot issues related to campaign execution, data flows, and platform performance.Data & Integration Management
Collaborate with CRM, data, and IT teams to ensure seamless integration between SFMC and external systems (e.g., NBA, Salesforce CRM, website, third‑party promotional platforms).Manage SQL queries, AMPscript, and automations to support dynamic content and audience logic.Preferred Skills
Salesforce Marketing Cloud Developer or Email Specialist Certification .Strong analytical mindset with the ability to troubleshoot and optimize backend processes.Excellent communication and documentation skills.Seniority level
ExecutiveEmployment type
Full‑timeJob function
MarketingIndustries
Pharmaceutical ManufacturingReferrals increase your chances of interviewing at Greymatter Innovationz by 2x
Latin America $9,000.00-$12,000.00 3 days ago
#J-18808-Ljbffr