Customer Service Ambassador

This role is ideal for individuals who are passionate about delivering exceptional customer experiences. As a Customer Service Ambassador, you will be responsible for executing customer freight orders with precision and speed to meet volume goals.

You will embody a customer-centric spirit to develop and maintain excellent relationships with customers. This position requires advanced English skills and the ability to communicate effectively through various mediums.

Key Responsibilities :

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with internal and external customers to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments to optimize transit time and meet customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.
• Build and maintain relationships with new and existing customers.

Required Skills and Qualifications :

Benefits :