Game Operations Coordinator - Live Operations

Garena is a leading global game publisher and developer headquartered in Singapore. We are best known for Free Fire, one of the most popular mobile games in Latin America and beyond.

At Garena, we believe in unlocking creativity and enabling new forms of play. Whether through publishing, creator enablement, or grassroots incubation, our mission is to empower communities and support the next generation of game makers.

About the Role

We aim this role a launchpad for innovation in LiveOps. As a Game Operations Coordinator, you'll master our core product configuration, becoming the strategic architect behind a vast network of intertwined in-game data.

Your mission is twofold : First, to ensure a seamless and engaging player experience through meticulous execution. Second, to leverage your sharp, logical mind to identify inefficiencies and transform them. You'll navigate a complex web of configuration inputs, where a single event may be linked across dozens of documents. Understanding these intricate relationships is crucial, and a background in handling data from tools will give you a significant advantage.

This role is a critical foundation for a career in game operations. The opportunity is to move beyond operational execution by applying structured thinking and an innovative mindset. Your attention to detail and ability to automate complex processes will directly impact our players' enjoyment and elevate our entire LiveOps framework.

Key Responsibilities

• Configuration Management : Manage and execute in-game product and event configurations across multiple, interconnected spreadsheets with precision and accuracy.
• LiveOps Support : Ensure all events and content are launched on schedule and without errors, serving as a reliable point of contact for the LiveOps team.
• Process Optimization : Actively seek opportunities to improve efficiency in configuration workflows, potentially exploring new tools or automation to streamline tasks.
• Data Integrity : Understand the correlations between different data points and sheets, ensuring all configurations are logically consistent and error-free.
• Cross-functional Collaboration : Work closely with product, engineering, and art teams to align on event details and implementation.

Requirements