Senior Customer Success Manager

Join to apply for the Senior Customer Success Manager role at MongoDB

Join to apply for the Senior Customer Success Manager role at MongoDB

Get AI-powered advice on this job and more exclusive features.

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.

We are looking to speak to candidates who are based in Mexico City, Mexico for our hybrid working model.

Our ideal candidate will have

• 7+ years experience working in a Customer Success, Account Management, Client Services or other similarly customer-centric role
• A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB
• A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts
• The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc.
• An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment
• Team player and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem
• Prior exposure to database, cloud, and infrastructure technology is a plus

On a given day in this role you will :

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID : 425226Seniority level

Employment type

Job function

Referrals increase your chances of interviewing at MongoDB by 2x

Sign in to set job alerts for “Customer Success Manager” roles.

Mexico City Metropolitan Area 56 minutes ago

Mexico City Metropolitan Area $1,000.00-$2,500.00 1 week ago

Mexico City Metropolitan Area $1,000.00-$2,500.00 1 week ago

Customer Success Manager, Enterprise Accounts

Mexico City Metropolitan Area $800.00-$1,300.00 2 months ago

Mexico City Metropolitan Area $1,000.00-$2,500.00 2 months ago

Customer Success Manager (Csm) - Latin America - RemoteCustomer Success Manager (Csm) - Latin America - Remote

Mexico City Metropolitan Area $1,000.00-$2,500.00 2 months ago

Mexico City Metropolitan Area $1,000.00-$2,500.00 2 months ago

Mexico City Metropolitan Area $800.00-$1,300.00 1 month ago

Gustavo A. Madero, Mexico City, Mexico 13 hours ago

Mexico City Metropolitan Area 1 month ago

Mexico City Metropolitan Area $1,000.00-$2,500.00 1 month ago

Mexico City Metropolitan Area 3 hours ago

Customer Success Manager - Mexico City - Hybrid

Mexico City Metropolitan Area 2 weeks ago

Customer Success Manager, Senior ManagerCustomer Success Manager - Entry Level RoleCustomer Success Manager, Commerce CloudCustomer Success Manager - Commerce Cloud

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr