Technical Consultant (Ciudad de México)

Hi, I'm Erika Plazas , your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experience extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer. What you'll do - You will report to Sr Manager Service Management to contribute toward customer operations. You will offer technical challenges and learning opportunities, which will suit you to support our valued customers. You will be based in México, with the focus being on our customers in the American region and other locations. - You will provide technical support for a variety of CSGi’s software / hardware-based solutions (incident management). - Deliver high-quality customer service - Provide remote and on-site support and professional services to strategic customers - You will participate in customer solution design and project planning - Install and commission customer solutions - Conduct solution acceptance testing and handover - You will deliver customer training You should have - Bachelor's degree in computer science, related field, or equivalent experience - Proficiency in English in a business environment - 5 years of experience in MySQL, Oracle - Experience in development / Scripting skills - Perl, Bash, JavaScript, Ansible - Experience in Protocols : SS7, Sigtran, MAP, SMPP and Diamete - Linux installation and administration - Installation and operation of virtualized platforms (VMware) and cloud deployments Who will love this job - An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect - A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision - A game changer - you dream big and push the limits of what's possible to improve for yourself and others - A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow - A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions Perks & Benefits - Work from Home, in-office, or hybrid - Paid Vacation, Birthday, and Volunteer Time Off - Education Reimbursement - And so much more! Our Story - CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations , representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? - Learn more_ LI-Remote Location(s) : MX.Mexico City.Remote

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