Customer Experience Representative

Customer Service Ambassador

We strive to provide a personalized experience for our customers by actively listening, showing interest, and displaying empathy. Our primary goal is to ensure first call resolution and customer satisfaction in all situations.

This role involves being responsible for providing exceptional support to our customers while multitasking and being prepared to handle multiple tasks simultaneously.

The ideal candidate will possess flexibility in working hours, have at least one year of previous experience in customer service, preferably in a call center environment, and exhibit professional skills including proficiency in Windows PC applications.

Candidates must be able to type 25 words per minute with 90% accuracy and possess sensitive and articulate verbal and written communication skills in both English (advanced B2-C1) and Spanish. Additionally, they should have a high school diploma / GED or equivalent and be comfortable in a fast-paced, multi-tasking environment.

We offer competitive salaries, comprehensive benefits from day one, opportunities for growth, and access to personal and professional support through our coaching program. We also provide free access to continue education and earn a college degree through our university program.

• Main Responsibilities :

Provide personalized support to customers

Active listening, show interest, and display empathy

Ensure first call resolution and customer satisfaction

Multitasking and handling multiple tasks simultaneously

Flexibility in working hours

At least one year of previous experience in customer service

Professionalism and proficiency in Windows PC applications

Type 25 words per minute with 90% accuracy

Sensitive and articulate verbal and written communication skills

High school diploma / GED or equivalent