Client Relations Specialist (Spanish and English Languages)

FP Markets Group of Companies  is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Client relations Specialist in Colombia, Mexico or Cyprus.

Role Overview :

We are looking for a proactive and client-focused Client Relations Specialist to provide top-tier support and relationship management for our clients and partners. In this role, you will be the first point of contact for new and existing clients, ensuring a seamless onboarding experience, fast issue resolution, and ongoing client satisfaction.

Key Responsibilities :

• Serve as the primary contact for client inquiries via phone, email and messaging platforms.
• Assist with account opening, KYC verification, deposits / withdrawals, and platform navigation (MT4 / MT5, cTrader, TradingView or proprietary platforms).
• Build and maintain strong relationships with retail and / or institutional clients and partners to improve retention and client satisfaction.
• Provide guidance on trading tools, promotions, and company offerings in a professional, compliant manner.
• Proactively follow up with clients to ensure a smooth trading experience and identify upselling or cross-selling opportunities.
• Collect and report client feedback to help improve products, services, and support processes.
• Stay up to date with company policies, market news, and regulatory changes relevant to the Forex / CFDs industry.

Candidate Profile :

Will be considered as a plus :

Our offer :

Journey to FP Markets :

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!

Please kindly send your CV in English and specify your salary expectations in USD