Customer Account Specialist

WHO WE ARE

Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We offer a continuum of services, specializing in strategy, transformation, and managed services across application development, data, enterprise platforms, cloud and infrastructure, and cybersecurity. Through our ability to innovate alongside our customers, we build and deploy the right artificial intelligence solutions to realize business value and improve customer experiences. Our alliances with cutting-edge technology partners empower our customers by providing them with the latest advancements. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the commercial segment of ASGN Incorporated (NYSE : ASGN). To learn more, visit www.apexsystems.com.

JOB DESCRIPTION

A Customer Accounting Specialist (CAS) is responsible for succeeding in a fast-paced and self-starting environment, primarily focused on detailed data validations aligning with documented SOX controls and labor processing to facilitate payroll & billing functions. The CAS must adhere to company policies and procedures to ensure a smooth start for contract employees while ensuring data accuracy & compliance.

The CAS is managed remotely by the Field Accounting Supervisor with oversight of Finance Operations leaders. The position works independently and is expected to make decisions regarding company policies and procedures daily, demonstrating strong issue resolution skills.

• Sustain daily operations including but not limited to placement validations and approvals, weekly time and expense verification, missing time and approval tracking and issue resolution, and management of unbilled items meeting personal and team goals.
• Monitor compliance with policies, procedures and standards providing feedback and / or recommendations to Field Accounting Supervisor regularly.
• Verify contractor record processing within internal system, Salesforce Everest to ensure compliance and accurate pay and bill set up.
• Review the Missing Time Report for assigned clients and enter hours into PeopleSoft when contractor is no longer able to.
• Manage contractor time and expense processing on a weekly basis ensuring timely and accurate approvals.
• Manage the unbilled report making certain all outstanding items are researched and corrected efficiently to ensure invoices are released timely.
• Manage shared mailbox in Outlook, responding to all emails within 24-hour SLA, and exhibiting only kind and thorough communication.
• Compliance with company policy as well as Federal and State regulations.
• Validate compliance with E-Verify, Form I-9, W-4, and state tax document regulations.
• Ensure timely termination of assignments for proper reporting of projections, final payments to contract employees, benefits and unemployment claims.
• Identify opportunity areas to decrease time to approve hours for clients the CAS is overseeing and coordinate brainstorming and issue resolution sessions with internal partners (e.g. Billing, Sales, Project Accounting, Customer Success, Project Control).

JOB REQUIREMENTS :