Client Success Manager – Remote LATAM

🌍 About the Role

We’re a fast-growing SEO & Ads agency serving Real Estate Investors and Roofing companies across the U.S. We’re looking for a proactive Client Operations Manager (Remote - LATAM) to help us deliver world-class results and exceptional client experiences.

🎯 Purpose

The Client Success Manager ensures every client experiences consistent delivery, proactive communication, and measurable results. This role is the heartbeat between our clients, internal teams, and external vendors - ensuring every campaign is on time, on target, and driving retention, referrals, and growth.

🧩 Role Overview

We’re seeking a highly organized, proactive, and detail-oriented professional to serve as the main point of contact for all client relationships.

You’ll coordinate communication between internal teams (SEO, Local SEO, Backlinks, Web, and Ads), manage delivery timelines, and maintain visibility and accountability across 40+ active client accounts.

The right person is a problem & solution hunter - proactive, accountable, and confident making decisions that keep clients happy and results on track.

This role reports directly to the Chief Operating Officer (COO) and collaborates closely with the SEO, Ads, and Web teams .

🤝 Key Relationships

Internal : SEO Manager, Local SEO Specialist, Backlink Specialist, Web Developer, Media Buyer

External : SEO white-label partners, Meta Ads agencies, PPC vendors

Collaborates Closely With : Co-founders (Strategy & Growth)

🚀 Key Responsibilities

• Serve as the main point of contact for assigned clients, ensuring proactive communication and zero-surprise moments.
• Coordinate deliverables across SEO, Local SEO, and Ads teams to ensure tasks are completed on time and at high quality.
• Review dashboards (AgencyAnalytics, GSC, GA, etc.) to interpret KPIs and flag opportunities or issues.
• Track client health (Green / Yellow / Red) and support proactive actions for “At Risk” clients.
• Ensure all recurring workflows, reports, and client updates in ClickUp are completed on time.
• Prepare thoroughly for client meetings - reports ready, KPIs reviewed, and next steps outlined.
• Support internal growth projects and pilot services (e.g., coaching programs or new offers).

📊 Success Metrics

🧰 Tools & Platforms

ClickUp

Ahrefs

🧠 Qualifications

🗓 30 / 60 / 90-Day Plan

Day 30 : Learn systems, review dashboards, and take over a subset of clients.

Day 60 : Fully own communication, ensure all KPIs are met, identify process improvements.

Day 90 : Show measurable improvement in client satisfaction and retention.

💼 What We Offer