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Customer Success Manager MX
Emi LabsMexicoHace más de 30 días
Tipo de contrato
- Teletrabajo
Descripción del trabajo5 years of experience and at least 2 years managing relationships with large companies, ideally enterprise accounts. Experience in Management Consulting, Customer Success, Account Management, or Business Development. Analytical mentality. Impressive executive presence and communication skills. Strong leadership skills. Ability to create structure in ambiguous situations and design effective processes. Experience working with cross‑functional teams (Sales, Product, Marketing, Services). Thrives in a growing environment with the uncertainty of an early‑stage startup. Fluent English speaker or native is a plus. 🧑🏽💻 Flexible remote‑first work culture . We work toward goals 📈 Stock Options : Stock Options Package as part of your compensation package. 🏖️ Vacations : 3‑weeks of vacation. 🧑🎄 Holiday season : Week off between Christmas and New Year’s eve. 🩺 Health coverage : Up to $1500 per year for local health insurance coverage. 💆 Physical Wellness program : Partnered with Gympass, a wellbeing platform offering coverage of top gyms, studios and activities. 🇺🇸 English Lessons : Improve your English skills with our in‑company teachers. 📚 Internal library : Get all the free books – digital, physical – you like, anytime. 🇲🇽 This opportunity is open for candidates located in Mexico only
Overview
At Emi Labs we are on a mission to increase Frontline Workers’ access to professional opportunities. We are a startup building infrastructure to make Frontline Workers visible and transform the recruiting experience into an easy, human and fair process for high‑volume companies. Emi is an AI recruitment assistant that automates screening, validation, scheduling and document collection.
About the Customer Success Team
Our team solves real problems for clients and candidates. We build strong client relationships, data‑driven decisions and pivot between implementation, sales, product and tech to drive results.
What you’ll be doing
You will manage enterprise client relationships, guarantee adoption and build loyalty. You will drive initiatives, deliver results presentations and be the customer voice inside Emi.
Tasks / Activities
- Build a close, long‑term relationship with client leadership and champions.
- Drive user adoption with tools and activities.
- Deliver and communicate ROI throughout the customer lifecycle.
- Be the customer voice inside Emi, providing insights to product and tech teams.
- Act as trusted partner for use‑case and product functionality.
What we’re looking for
What we offer
Equal Opportunity
Emi Labs is committed to fostering a fair, inclusive, and equal work environment. We value diversity and aim to lead in workplace equality.
We are a dynamic startup with growth opportunities. Join us now!
Interested in learning more?
LinkedIn profile : https : / / www.linkedin.com / company / emi-labs /
Web Page : https : / / www.emilabs.ai /
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Succes Manager • Mexico
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