Customer Success Manager, Mexico

Overview

Customer Success Manager, Mexico at DoiT. This role is remote and part of the global Customer and Product Success team.

Location

Remote in Mexico.

About DoiT

DoiT is a global technology company that helps cloud-driven organisations leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state—from planning to production. Delivering DoiT Cloud Intelligence, we solve complex multicloud problems and drive efficiency. We specialise in Kubernetes, GenAI, CloudOps, and more, and are a strategic partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide.

The Opportunity

We are a team of Customer Success professionals who educate, mentor, advise, and solve problems to ensure customers get the most out of our product and team. We are looking for a Customer Success Manager to own a portfolio of customer accounts, acting as a partner and trusted advisor to DoiT customers. The ideal candidate is self-motivated, goal-oriented, and skilled at developing strong customer relationships that promote retention through realized value. This role sits at the intersection of cloud technology, financial operations, and customer impact.

Responsibilities

• Own a portfolio of accounts across the full customer lifecycle : onboarding, adoption, value realisation, renewal, and expansion
• Deliver customer training and education on the DoiT console
• Build deep relationships with key customer stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions with business goals
• Identify risk using health scores, product usage, and customer sentiment; create mitigation plans with DoiT Account Managers, Technical Account Managers, and leadership
• Evaluate and analyse customer needs and share information with the DoiT organisation and your manager
• Build trust and act as the customer advocate (the "voice of the customer")
• Escalate problems and feedback to engineering, product management, and other departments
• Maintain a detailed understanding of DoiT products and services to advise customers on how to leverage Doit solutions more effectively

Qualifications

Bonus Points

Are you a Do’er?

Be your truest self. Work on your terms. Make a difference. We are a global, remote-friendly team that supports leveling up skills professionally and personally. Being a Do’er means being entrepreneurial, curious, and collaborative.

Benefits

Seniority level

Employment type

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