Customer Service Virtual Assistant

Hyre, formerly Hey Lieu is a fast-growing virtual assistant service company dedicated to providing exceptional support to our clients.

We value innovation, efficiency, and a commitment to excellence.

Join us and be part of a dynamic team that empowers businesses to thrive.

About the Client :

We are a leading moving and relocation company based in the U.S., known for providing exceptional customer service and seamless moving experiences for residential and commercial clients.

We are passionate about delivering quality, professionalism, and a stress-free moving process.

Position Overview :

We are seeking a reliable and detail-oriented

Customer Service Virtual Assistant

to support our growing team.

The VA will be responsible for handling customer inquiries, assisting with scheduling and follow-ups, resolving concerns, and ensuring an excellent client experience from start to finish.

Key Responsibilities :

Respond to customer inquiries via phone, email, and chat promptly and professionally

Provide quotes, answer service-related questions, and assist with booking moves

Coordinate scheduling changes and update internal systems accordingly

Conduct post-move follow-ups to gather feedback and address any concerns

Escalate complex issues to management when necessary

Maintain accurate and up-to-date customer records

Assist with administrative tasks as needed (CRM updates, reporting, etc.)

Qualifications :

3+ year of experience in a customer service or administrative support role (moving industry experience a plus but not required)

Excellent written and verbal communication skills

Strong organizational skills and keen attention to detail

Ability to stay calm and empathetic under pressure

Familiarity with CRM tools (experience with SmartMoving is a plus)

Ability to work U.S. office hours

Fast, reliable internet connection and professional work environment

Preferred Skills :

Experience working with U.S.-based customers

Familiarity with scheduling or dispatching systems

Problem-solving mindset and proactive communication style

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