IT Inside Sales Executive

Overview

IT Inside Sales Executive at SoftwareOne – Scope : Full time | Office : Mexico City | Hybrid.

This role is part of Software & Cloud Marketplace Delivery and supports the end-to-end Software Sales Process. It focuses on procurement, operational tasks to improve efficiency, and ensuring a strong customer experience. The ideal candidate has analytical skills, procurement expertise, and the ability to collaborate across teams. They should be proactive, adaptable, and able to perform under pressure while ensuring flawless operations.

Responsibilities

• Run customer communications, ensuring satisfaction and proactive engagement.
• Be responsible for case management, including quote handling and distributor differences.
• Build positive relationships with Account Managers and collaborate closely with the sales team.
• Understand the customer lifecycle to improve service delivery.
• Handle long-term assignments and critical issues optimally.
• Handle end-to-end procurement for software purchases, from needs assessment to sourcing and negotiation.
• Coordinate with all teams to ensure timely and high-quality delivery.
• Ensure compliance with procurement policies and procedures.

Job Requirements

Desired Qualifications

Soft Skills

Benefits

Equal Opportunity

At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.

Company description

Success at SoftwareOne is defined by what you deliver for our customers, the business, and the employees around you. SoftwareOne employees are energized, agile and laser focused on delivering world-class customer satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers high levels of employee satisfaction. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland, with 8,700 employees serving about 65,000 customers in their digital transformation.

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