Business Intelligence

We are looking for a Business Intelligence to support our Sales and Customer Success (CSM) teams in understanding client business scenarios, identifying optimization opportunities, and shaping strategic recommendations. This role serves as a key link between commercial teams, clients, and internal stakeholders to enhance the effectiveness of our voice AI solutions and improve client outcomes.

Key Responsibilities

• Partner with Sales and CSM teams to understand client business processes, challenges, and goals.
• Conduct in-depth research and analysis on client industries and operational models.
• Identify improvement areas in existing voicebot strategies and suggest actionable enhancements.
• Translate client needs into structured proposals and optimization strategies.
• Support sales with solution design, business use case development, and pre-sales documentation.
• Collaborate with internal product and delivery teams to ensure smooth implementation of proposed solutions.
• Track performance metrics and analyze voicebot and customer engagement data to derive insights.
• Help build playbooks, case studies, and industry-specific business scenarios.

Requirements

A Big plus :