It Inside Sales Executive

OverviewIT Inside Sales Executive at SoftwareOne – Scope : Full time | Office : Mexico City | Hybrid.This role is part of Software & Cloud Marketplace Delivery and supports the end-to-end Software Sales Process.

It focuses on procurement, operational tasks to improve efficiency, and ensuring a strong customer experience.

The ideal candidate has analytical skills, procurement expertise, and the ability to collaborate across teams.

They should be proactive, adaptable, and able to perform under pressure while ensuring flawless operations.ResponsibilitiesRun customer communications, ensuring satisfaction and proactive engagement.Be responsible for case management, including quote handling and distributor differences.Build positive relationships with Account Managers and collaborate closely with the sales team.Understand the customer lifecycle to improve service delivery.Handle long-term assignments and critical issues optimally.Handle end-to-end procurement for software purchases, from needs assessment to sourcing and negotiation.Coordinate with all teams to ensure timely and high-quality delivery.Ensure compliance with procurement policies and procedures.Job RequirementsBachelor's degree in business administration, International Business, IT, or a related field (or equivalent experience).

Proven experience in Inside Sales, Customer Support, Customer Management or Vendor / Client Management, with at least a basic background in the software or IT industry (required).

Demonstrate a strong customer-focused mindset, maintain a clear sales-oriented approach.Advanced English is a must (minimum B2+).

Knowledge of ERP systems (e.g., Microsoft Dynamics, ServiceNow).

Desired QualificationsUnderstanding of software licensing models, cloud services, and SaaS procurement.Exposure to North American clients and exchange programs.Experience in pricing negotiation, supplier management, and researching multiple data sources.Soft SkillsCommunication : Strong client follow-up and customer-focused interaction.Proactive and motivated to take initiative.Organization : Excellent multitasking and time management skills.Meticulous : Strong attention to detail.Problem-Solving : Solid analytical and consultative skills.Partnership : Ability to work effectively with teams.Reliability : Dedicated, responsible, and proactive.Critical Thinking : Strong decision-making skills and ability to work under pressure.BenefitsEmployee Recognitions ProgramsA variety of training and development opportunitiesA work-life balanceVacationsEmployee Referral Bonus ProgramMulticultural team interactionGiving back to society — employee initiativesONE TREE PLANTED — one tree for each hiring globallyCorporate events / team buildingsEqual OpportunityAt SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.Company descriptionSuccess at SoftwareOne is defined by what you deliver for our customers, the business, and the employees around you.

SoftwareOne employees are energized, agile and laser focused on delivering world-class customer satisfaction and results.

Our leaders motivate and inspire their teams and provide a working environment that delivers high levels of employee satisfaction.

We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland, with 8,700 employees serving about 65,000 customers in their digital transformation.

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