Director of Operations

We’re seeking a world-class Operations Manager to be the CEO’s primary operating partner - owning the operating system, execution rhythm, and cross-functional alignment that drive profitable, scalable growth.

In this fast-paced role, you’ll turn strategy into repeatable, measurable outcomes.

You’ll orchestrate planning and delivery across Revenue Operations, Delivery / PMO, Client Success, People Ops (with CPO), Finance (with CFO), and Marketing enablement - ensuring our Scalable OS, ClickUp, and Go High Level (GHL) work as one truth for goals, work, and lifecycle performance.

If you’re a systems thinker who loves clarity, speed, and results - and you build cultures of accountability where teams do the best work of their careers, this role is for you.

Key Responsibilities Leadership Operating Rhythm Run the daily / weekly operating cadence : drive priorities, unblock decisions, and enforce standards in Scalable, ClickUp, and GHL.

• Maintain real-time visibility into capacity, delivery health, SLA adherence, and margins across pods / teams.
• Safeguard data integrity across ClickUp (work), GHL (pipeline / revenue / CS), and financial systems.
• Weekly Cross-Functional Execution Lead the Weekly Scalable Meeting; update scorecards, rocks / OKRs, risks, and decisions.
• Chair the RevOps + Delivery + CX + Finance huddle to reconcile pipeline → staffing → delivery → cash flow.
• Oversee portfolio governance in ClickUp (intake, prioritization, dependencies, WIP limits, change control).

Review GHL dashboards for pipeline velocity, conversion, retention / expansion; ensure tight handoffs with CX.

Performance & Planning Present the Monthly Operating Review (revenue / margin, NRR / GRR, delivery quality, NPS / CSAT, forecast accuracy, risks).

Sponsor continuous improvement : SOP modernization, automation in GHL / ClickUp, AI-assisted workflows, and cost control.

Scaling Foundations Refresh Scalable OS artifacts (V / TO equivalents, governance, playbooks); conduct org design reviews and succession planning.

Benchmark agency performance to top-quartile peers (utilization, cycle time, gross margin, NRR) and rebalance the portfolio for growth and efficiency.

People & Culture Model people-first leadership : clarity of roles, psychological safety, crisp communication, and high ownership.

Partner with People Ops to keep a healthy talent pipeline, and enable leaders through playbooks - not heroics.

Requirements Experience & Scope 5 - 10+ years scaling operations in agency / consulting / SaaS-adjacent environments with demonstrated P&L impact.

Track record building operating cadences that improve margin, utilization, delivery quality, NRR, and forecast accuracy.

Operating Systems & Tools Scalable (or equivalent) for goals / scorecards / OKRs and meeting rhythms—expert level.

Data integrations across ClickUp ↔ GHL ↔ finance; KPI architecture and workflow automation.

Leadership & Communication High EQ, clarity, and candor; excellent stakeholder management across CEO, CFO, CPO, RevOps, Delivery / PMO, CX, and Marketing.

Decision athlete : fast, data-driven calls with measured risk; simplifies complexity into repeatable mechanisms.

Success Metrics (Illustrative) Revenue & Margin : On-time / on-budget delivery rate; target gross margin.

Systems : Data accuracy across Scalable / ClickUp / GHL; automation coverage of key workflows.

Compensation $2,900 - $4,000 Per Month  Job Profile Location : Fully remote (US / Global)   Education : Bachelor’s required; MBA or equivalent experience preferred   Tech : Modern laptop, strong broadband, camera / headset suitable for executive meetings How to Apply Please email your responses to hr@nojokemarketing.com (in the email body with clear headings) and any relevant work samples.

Use the subject line : “Operations Manager Application.” Work History Tell us about your last 3 roles.

What was consistent across them?

What changed, and why?

What measurable business outcomes did you own (margin, NRR, utilization, cycle time)?

Operating Rhythm You Built Describe a time you designed and ran a company-wide operating cadence (scorecards / OKRs, weekly / Monthly / Quarterly reviews).

How did you drive adherence and improve outcomes?

Include before / after metrics.

Systems & Data Integrity Walk us through a time you established “one source of truth” across work (ClickUp), pipeline / lifecycle (GHL), and finance.

What integrations / KPIs did you implement, and what decisions improved as a result?

Portfolio or Work Samples Provide 1 - 2 artifacts (e.g., operating review deck, KPI architecture, ClickUp governance model, lifecycle dashboard) with a short explanation of your role and the results (e.g., margin lift, cycle-time reduction, forecast accuracy).    Powered by JazzHR