Operations Director - North America

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities : short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As the Operations Regional Director responsible for leading our North America (US & Canada) operations regional team, you'll be managing a team that focuses on execution of regional processes and managing a set of our local depots and their respective teams, overseeing the daily operations in order to drive operational results on availability and quality of the fleet, customer satisfaction over the service provided and operational efficiency, through ensuring high-standards for our operations and effective implementation of central procedural guidelines defined for our operating model. You will be part of the management team of the region and be responsible for the achievement of the targets defined for your region.

You'll be based in our Mexico City Office where you'll manage a Regional Operations Team, plus travelling often to visit and manage staff across our Rental Stations in the US and Canada, whilst reporting directly to the Chief Operations Officer.

WHAT WILL YOU WORK ON?

• Lead and supervise the regional team and the local teams in your region
• Oversee day-to-day regional operations execution and actively manage the team to achieve the results defined for the region regarding fleet availability, customer satisfaction and operational efficiency
• Oversee the performance of the local operations and guarantee that the operating standards are being followed and the operational objectives are being met
• Guarantee that the customer is first, and address all customer feedback with the utmost importance, adapting the modus operandi to decrease the amount of exceptions, and monitor results daily and follow-up on action plans for continuous improvement;
• Coordinate with central teams to ensure processes are well defined and adapted to the regions, in order to ensure success
• Lead, coordinate and deliver any projects related to operational expansion within your region;
• Responsible for the P&L management of your region, being part of the management team of the region, along with Revenue & Marketing, People and Finance peers, being the ultimate responsible for the operational cost of the service provided to the customer in your region. Within this scope you will be required to : be responsible for identifying efficiency initiatives and their effective deployment; be responsible for any relationship with international suppliers for operations that exist within the region; ensure resources are always adjusted to activity levels, constantly forecasting the demand needs and optimising local cost structures.

WHO ARE WE LOOKING FOR?

Are you ready to Go Indie?

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