Director Audit Operations Retail

Overview

The Director, Audit Operations Mexico position is responsible for providing leadership and management for assigned Mexico audit operations, supporting US / CA-based clients and / or Mexico-based clients as assigned. Responsibilities include successful execution of Cotiviti Retail objectives, providing support for US-based audits as well as Mexico-based audits, coordinating staff needs to deliver on Cotiviti Retail’s Mexico operations, training, scheduling, and enforcing general office policies and procedures. For US / CA-based work, the Director Audit Operations Mexico will partner with other business owners to ensure each audit’s needs are met with appropriate Mexico staff and will act as the in-office supervisor to all Mexico staff assigned. This role will partner with the Operational Efficiency team to develop and implement training programs to increase the Mexico team’s skill sets over time.

Responsibilities

• Provides day-to-day supervision and direction to assigned audit team. Ensures operations are running optimally and processes and procedures are followed. Manages staffing levels, workload planning, and staff assignments according to audit needs. Oversees performance, productivity, and quality assurance of the audit team.
• Ownership and maintenance of an office-wide staffing matrix with skillsets and competency models.
• Creates and runs quarterly Mexico business reviews for the Mexico City staff.
• Directs the successful delivery of audit services to the business owners.
• Continuously works to improve efficiency, productivity and reduce operational costs.
• Serves as an escalation point to resolve employee issues.
• Maintains alignment with good people management practices and company values.
• Manages direct reports including all corporate duties associated with people leadership.
• Hire, develop, coach, lead and retain top-tier talent, building a culture that supports best-in-class practices and high customer satisfaction.
• Follow processes for training and career progression to enable revenue growth and staff development and engagement. Promote cross-training and knowledge sharing across accounts, best practices, benchmarking, and IT tools enhancement.
• Ensure staff are trained on policies, procedures and best practices and that required training, education, and certifications are maintained.
• Foster knowledge sharing to develop audit skills in others.
• Leverage audit resources to extend current or business capabilities and meet client demands in the short and long term.
• Own the overall Quality Control Process within the audit. Demonstrates advanced understanding of claim categories / types and ensures quality submissions and use of proprietary software, reports and IT resources.
• Adhere to Cotiviti policies and procedures, maintain confidentiality and data security, and ensure a safe working environment.
• Maintain adherence to organizational values for Cotiviti and the client.
• Complete responsibilities outlined in the annual Performance Plan and any special projects or duties as assigned.
• Collaborate with Human Resources to lead the team with integrity and foster a trusting, inclusive, and productive environment.
• Boost speed and efficiency to support rapidly changing business demands and maintain adherence to organizational rules and values for Cotiviti Mexico.
• Drive audit, project, and account growth to advance Cotiviti Mexico Operations against goals and KPIs.

Qualifications

Note : Cotiviti offers team members a competitive benefits package to address a wide range of personal and family needs.

Salary details, job location, and other specifics may be addressed during interviews.

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