Customer Support Supervisor (Hybrid, Mexico City)

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ : BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Role

As a Tier 2 Customer Support Supervisor , you'll lead a specialized team that handles escalated, technical, and complex customer cases. You'll help drive high-quality case resolution, foster collaboration with engineering and account management teams, and coach your team to be problem solvers, advocates, and technical communicators. Your role is essential to ensuring both our customers and internal partners feel supported, heard, and helped.

In This Role, You Will

Lead and Develop a High-Performing Team

• Build and mentor a team of Tier 2 Support Representatives
• Foster a culture of curiosity, accountability, and ownership
• Provide regular coaching, feedback, and performance evaluations
• Identify growth opportunities and support career development

Own Escalated Case Handling & Operational Excellence

Drive Cross-Functional Collaboration

Coach for Quality, Consistency & Compliance

Foster a Culture of Learning and Technical Growth

About You

Qualifications

Required :

Nice to Have :

Benefits and Perks

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

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