Customer Success Manager, Costa Rica

Overview

Join to apply for the Customer Success Manager, Costa Rica role at DoiT .

Location : Remote in Costa Rica. This is a contracted role.

The Opportunity

We are a team of Customer Success professionals who partner with customers and internal DoiT teams to solve challenging problems. We are committed to personal development and to sharing knowledge and experience. We work hands-on with customers to educate, mentor, advise, and solve problems to ensure they get the most out of our product and team.

We are looking for an Associate Customer Success Manager to own a portfolio of customer accounts, acting as a partner and customer journey orchestrator for a high-volume portfolio. The ideal candidate is highly self-motivated and goal-oriented, eager to use best-in-class CS tooling and data-driven insights to promote retention through customer value. This role sits at the intersection of cloud technology, financial operations, and customer impact.

Responsibilities

• Own a portfolio of accounts, using automated playbooks and workflows to drive value across onboarding, adoption, value realization, renewal, and expansion
• Deliver one-to-many customer training and education sessions on the DoiT console; host office hours for customer Q&A
• Analyze insights from CS tooling to assess customer sentiment and growth potential; identify strategic customers for account planning and outreach
• Support Account Management by sharing adoption and sentiment insights, focusing on account growth and building relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects)
• Manage escalations, identify risk, and build mitigation plans with CS leadership and Account Management
• Act as a customer advocate, maintaining trust and transparency with customers
• Escalate feedback to engineering, product management, and other teams as needed
• Maintain a detailed understanding of DoiT products and use cases to advise customers on maximizing value

Qualifications

Bonus Points

About DoiT

We are a global technology company helping cloud-driven organizations leverage the cloud to drive growth and innovation. We combine data, technology, and human expertise to keep customers well-architected and scalable from planning to production. We deliver DoiT Cloud Intelligence, solving multicloud problems and driving efficiency with Kubernetes, GenAI, CloudOps, and more. We are an award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, serving more than 4,000 customers worldwide.

Be your truest self. Work on your terms. We are a global, remote-first team that supports leveling up skills professionally and personally. We value entrepreneurial mindset, knowledge-seeking, and teamwork.

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