ZTD Regional Value Stream Business Partner - CLAR

Overview

The ZTD Regional Value Stream Business Partner is a key role in driving technology-enabled solutions that support the effectiveness and the digital transformation of the regional (international) commercial business. This role partners closely with regional business teams across species to understand day-to-day needs and long-term priorities, ensuring that IT services and tools enhance customer experience across channels and touchpoints, increase productivity, collaboration, and go-to-market performance. Working closely with the regional international commercial business and the broader ZTD organization, this role supports the alignment of local business requirements with global technology strategies. It involves collaborating with business areas and leaders to identify opportunities for process improvement, digital enablement, colleague experience optimization, and digital customer experience optimization. The Business Partner will help shape scalable, resilient, and compliant solutions for regional international commercial business. The role works in close coordination with global business partners, product teams, commercial delivery and operations and the MarTech architect to deliver impactful, sustainable, and scalable digital solutions tailored to the regional international markets. This position requires a strong understanding of commercial operations, excellent relationship management skills, and the ability to drive initiatives that improve business outcomes through technology.

Responsibilities

• IT Partnership and Digital Customer Experience Value Stream Representation

Build and maintain strong partnership with key stakeholders.

Partner closely with the global commercial MarTech architect, value streams and product teams to ensure cohesive strategy and execution.

Responsible for supporting the Regional Commercial business, in close coordination with market Business Partner, with IT service delivery and operational needs as it relates to digital customer experience, commercial enablement and colleague effectiveness products.

Analyze incidents and recurring issues to drive root cause analysis and implementation of preventive measures.

Ensure compliance with IT policies, standards, regulations, and Third-Party Risk Management (TPRM).

Qualifications (Education & Experience)

Education : Bachelor’s degree in business administration, computer science, technology, or related field

9+ years of practical experiences with commercial operations, or IT business partnering roles.

Excellent communication and relationship-building skills, with the ability to work effectively with cross-functional stakeholders.

Other Considerations

English level : Advance

Preferred place of residence :

Availability for business travel and / or relocation :

Full time

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