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Technical Support Specialist Role

We are seeking a skilled and experienced technical support specialist to join our team. As a key member of our organization, you will play a vital role in providing expert-level technical assistance to clients.

Key Responsibilities :

• Respond to and follow up on technical support tickets in a timely and efficient manner.
• Provide direct assistance to clients to identify and solve IT issues, including remotely accessing client systems and devices for diagnostics.
• Install and configure hardware, software, and networks to ensure seamless system operation.
• Travel to client offices or server locations as required to resolve complex technical issues.
• Troubleshoot and resolve hardware, network, and software incidents in a prompt and effective manner.
• Propose practical solutions to complex technical problems, delivering high-quality results that meet client expectations.
• Deliver basic user training on software applications to ensure clients have the necessary skills to operate effectively.
• Build and maintain strong, trust-based relationships with clients through exceptional communication and customer service skills.

Required Skills and Qualifications :

A bachelor's degree in Engineering (Electrical, Electronics, Communications, IT, or related fields) is essential for this role.

At least 2+ years of experience in technical support or the technology and security sector is also mandatory.

Additionally, the ideal candidate should possess excellent problem-solving skills, be highly organized, and demonstrate a commitment to delivering exceptional results.

Benefits :

This role offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.

As a valued member of our team, you will have access to ongoing training and education programs, ensuring you remain at the forefront of industry developments and best practices.

Why Choose Us?

Our organization values diversity, equity, and inclusion, creating a workplace where every idea matters and every team member contributes to collective growth.

With a dynamic and innovative company culture, we foster an environment that encourages collaboration, creativity, and continuous improvement.