Technical Support Engineer - Diagnostics...

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

We are looking for a highly skilled and experienced Technical Specialist to provide cross-border technical support to our commercial and customer laboratories in LATAM. The ideal candidate will have expertise in Hematology (Sysmex instruments), Urine, and Coagulation. In this role, you will leverage your in-depth knowledge of these disciplines to deliver the highest level of second level support, including implementation, preventative maintenance, and service training.

The Opportunity :

• You will coordinate the technical installation of instruments, including site preparation, system testing, application of reagents, customer training, routine support, and handover.
• You conduct thorough training sessions for customers, ensuring they are proficient in operating the installed analyzers.
• You will contribute to complex, cross country, cross-functional and global teams, taking a leading role when required and navigating complex situations by applying a diverse skill set.
• You are responsible for several Roche instruments, training, maintenance and repair, ensuring adherence to general guidelines for target agreements and economic efficiency.
• You will handle customer and employee inquiries, resolving errors, complaints, and complex problems independently. You utilise digital service tools to effectively solve problems.
• You provide scientific and technical support to customers, addressing their queries and concerns.
• You will ensure adherence to internal processes, and training / support concepts, while proactively introducing new ideas for optimization and engaging in knowledge transfer across stakeholders to ensure timely and high-quality information management.
• Finally, you propose and implement activities aligned with customer satisfaction surveys and ongoing customer and business area feedback.

Who you are :

Relocation benefits are not available for this potition

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.