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Advanced Technical Support Engineer - Windows

Sur LATAMCiudad de México, Ciudad de México, Mexico

Hace más de 30 días

Descripción del trabajo

1 week ago Be among the first 25 applicants

Our client is looking for a Windows Escalation Engineer to join their growing team.

Responsibilities :

Provide technical support and troubleshooting expertise for complex Windows issues escalated from front-line support teams.
Analyze and isolate complex problems into a reproduction of the issue
Able to explain complex technical issues to non-technical people
Collaborate with customers, support engineers, and development teams to gather information, reproduce issues, and identify root causes.
Develop and document troubleshooting guides, knowledge base articles, and best practices for resolving common and complex issues.
Contribute to product improvement by providing feedback to development teams based on customer insights and troubleshooting experiences.

Requirements

In-depth knowledge of Windows operating systems (Windows 10 and Windows 11), including architecture, components, and internals.

Experience with Windows debugging tools (WinDbg, Procmon) and techniques (crash dump analysis, memory analysis, performance analysis, etc.).

Experience with network analysis (VPNs, proxies, etc using Wireshark / Fiddler)

Proficiency in C++ and C# or other programming languages for analyzing and debugging code-related issues

Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.

Ability to work independently and as part of a team in a fast-paced environment

Fluent in English.

Nice to have :

Experience with Windows internals (COM, RPC, drivers).

Knowledge of networking protocols.

Scripting or automation skills (PowerShell, Python, QA) for automating tasks and improving efficiency.

Kusto / KQL knowledge for telemetry analysis

Benefits

Salary Range : $4000-$6000 USD / month

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

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Technical Support Engineer • Ciudad de México, Ciudad de México, Mexico