Credit Management Team Leader

Compensation : $4000 USD per month plus Performance Bonus

We're hiring an experienced AR & Credit & Collections Manager to own the Order-to-Cash (O2C) cycle – billing, credit, cash application, dispute management, and collections – for a growing services business. The ideal candidate has 6–10 years of hands-on AR experience, proven people management, and familiarity with complex billing environments - specifically third-party payers, insurance, multi-party invoicing. The ideal candidate has excellent English communication and analytical skills. You'll partner closely with Sales and Ops to speed cash conversion, tighten controls, and scale AR operations through automation and process design.

Own O2C end-to-end – invoice accuracy, billing cadence, cash application, collections, and dispute resolution.

Manage contract risk – evaluate customer profiles, invoicing parties, payer reliability (referral source, owners, insurers), and recommend payment terms.

Lead and coach the AR & Collections team

Operate in complex billing environments involving multiple billing parties, insurers, or payers – manage payer relationships, claims / remittance issues, and reconciliation workflows.

Oversee cash application and bank reconciliations for receipts and remittances (electronic and paper).

Design and maintain AR KPIs, dashboards, and daily, weekly and monthly reporting (aging, cash forecast, dispute aging, exceptions).

Drive process improvements and automation – AR automation tools, EDI or third-party integrations, billing orchestration.

Collaborate cross-functionally with Sales, Ops, Legal, and FP&A to resolve billing disputes and refine invoicing processes.

Excellent English written and verbal communication – able to handle sensitive customer collections conversations professionally.

~6–10 years' AR / credit & collections experience in home services industry (construction / field services / remediation). Proven experience with complex billing environments (third-party invoicing, insurance payers, multiple remittance sources).

~ Prior people-management experience (direct reports, coaching, performance cycles).

~ Strong Excel AND Google Sheets skills – pivot tables, lookups, reconciliations.