Customer Success Manager

Regroup Mass Notification — a global company with headquarters in Dallas — is looking for a customer success manager.

Regroup believes in working with talented yet humble people who care about our core mission : Keeping communities and organizations safe and informed.The Customer Success Manager focuses on the long-term customer relationships by proactively determining solutions to potential client pain points, identifies upselling opportunities while ensuring customer satisfactionYou will be responsible for : Understanding customer outcomes by communicating with customers, analyzing customer health metrics, running NPS and gathering other feedback.Delivering and communicating ROI to the clients, throughout the customer lifecycleManage and grow the company's book of business, responsible for renewalsConduct QBR meetings and consult the clientsAct as a Customer Advocate by learning about our clientsBuild Trust and Transparency with ClientsEnhance Customer TrainingEvaluate and Analyze Customer NeedsOnboard New ClientsPromote Customer LoyaltyManage customer requests, expectations, and communication.Being the main point of contact between the company and a number of named accountsWe have seen people with these traits have great careers in our company : Entrepreneurs - we're looking for a self-starter, someone who needs little direction and takes a high level of ownership over responsibilitiesPrevious successful Inside Sales, account executives, or Customer Success ExperiencePeople person - enjoys talking to customers and helping them solve problemsAbility to create structure in ambiguous situations and design effective processesExperience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)What we have to offer youGreat culture, flexible work environment, fully remote work opportunitySalary plus opportunities for bonuses and commissionsA mission-driven career that literally saves lives.

At our core, we keep institutions afloat and efficient by making communications easy and effective.

We keep individuals and entire communities safe by offering the best-in-class emergency notifications on any device.Minimum RequirementsProficient or native English with impressive executive presence and communication abilitiesDemonstrates technology proficiencyDriven, self-motivated, enthusiastic, and with a "can-do" attitudeA strong and assertive communicator who can address negative sentiments3+ years of previous successful Inside Sales or Customer Success Experience is a MUSTProven results in the renewal processRobust understanding of B2B SaaS Business Model and proven prior experience in B2B SaaSExperience in working with complex, multi-divisional, multi-geographical customersProven experience managing clients from the United States of AmericaPrevious Sales experience is preferred but not requiredThis is a 1099 contract position.A Background Check is required.Only resumes written in English will be considered.A good computer and a reliable home internet connection are a must.We believe in leading with love and doing our best.

If this sounds like you, then we should probably talk sooner than later.

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