Trilingüal Onboarding & Implementation Specialist (Mid-Market)

About Powerfleet

Powerfleet (Nasdaq : AIOT; JSE : PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable insights to help companies save lives, time, and money. Powerfleet’s ethos transcends our data ecosystem and commitment to innovation; our people-centric approach empowers our customers to realize impactful and sustained business improvement. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 Countries, with commercial operations in every major continent.

About the Role

As an Onboarding & Implementation Specialist , you will be the primary point of contact for new customers. You will guide them through their first 90 days , ensuring a smooth and successful onboarding experience. This includes supporting device delivery, installation, platform adoption, and coordinating with internal teams to resolve any challenges. Your role is crucial in setting the foundation for long-term customer success and satisfaction.

Responsibilities

• Customer Welcome & Engagement

Act as the main point of contact during the first 90 days of the customer journey.

Monitor and assist with device delivery, installation, and tracking .

Educate customers on the telematics platform and associated services.

Partner with Customer Support on technical troubleshooting.

Track customer progress and ensure key milestones are met within the onboarding window.

Share customer feedback with internal teams to improve onboarding processes.

Qualifications & Skills

Success Metrics

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