Business Intelligence Analyst

About PayJoy

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry.

As of

• we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term.

This role

The Operations Analyst- 1P Ecommerce is responsible for providing data-driven insights and operational automation to optimize the direct-to-consumer ecommerce channel, by focusing on building operational reports, creating automated workflows, analyzing customer funnel performance, managing inventory planning, and supporting pricing strategies through market analysis and AI-powered tools.

Responsibilities

Build and maintain all operational reports and dashboards for the 1P ecommerce channel

Create analytics reports to track customer funnel performance, conversion metrics, and operational KPIs

Develop automated reporting for call center agent performance and operational metrics

Perform inventory planning based on sales metrics and demand forecasting

Conduct market pricing analysis to support competitive pricing strategies

Design and implement automated workflows using n8n for logistics, shipping, and customer communication

Leverage AI tools and prompt engineering to optimize operational processes

Create and maintain retargeting campaigns for funnel drop-off customers

Implement automation solutions using various LLMs and AI platforms

Build automated data collection and processing workflows

Write advanced SQL queries for complex data analysis and reporting

Collaborate with product teams to prioritize bug fixes and feature improvements

Monitor and analyze customer behavior patterns using analytics platforms

Support pricing elasticity testing and promotional strategy analysis

Support A / B testing initiatives for funnel optimization

Qualifications

College in related areas such as Business Administration, Communications or similar.

2-3 years\' experience with automation tools, particularly in workflow automation in mobile device financing, fintech, or ecommerce operations.

Advanced SQL proficiency for complex data analysis and reporting, as well AI and prompt engineering expertise with various LLMs (ChatGPT, Claude, etc.), PostHog, HEX, and / or Snowflake (strong plus).

Strong analytical skills with data-driven approach to problem-solving

Knowledge of ecommerce or fintech operations, preferably in mobile device financing

Understanding of customer funnel analysis and conversion optimization.

Familiarity with social media and advertising analytics platforms

Knowledge of statistical methods and A / B testing frameworks

Communication skills for effective cross-functional collaboration

Benefits

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.

Life insurance.

Phone finance, Headphone, home office equipment and wellnes perks.

30 days of Christmas bonus

20 days paid Vacation

50% Vacation premium

13% Saving funds

$2,000 MXN monthly grocery coupons

$2,000 MXN monthly restaurant coupons

$2,000 USD annual Co-working Travel perk

$2,000 USD annual Professional Development perk

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion

#J-